CHALLENGE

Commencement Bay Cannabis, an established four-door dispensary in Washington state, came to ESBE with a robust loyalty program.
However, they hadn’t leverage it to engage customers and drive sales. They were also switching to a new loyalty platform (Alpine IQ), and were in need of support to ensure a smooth transition with minimal
customer impact.

SOLUTION

ALPINE IQ & LOYALTY EXPERTS

• Data Cleansing and Testing: Ensured accurate upload of thousands of customer records for seamless program transfer.
• Alpine IQ Setup and Configuration: Expert handling and organization of entire platform.
• Automated Loyalty Journey: Implemented trigger-based campaigns to connect with customers and drive revenue on autopilot.
• Promotional Campaigns: Kept the dispensary top-of-mind and drove sales.
• Troubleshooting and Reporting: Provided for smooth operations, program growth, and effective campaigns.

CLIENT TESTIMONIAL

“ESBE’s in-depth knowledge of the Alpine IQ platform and ability to quickly troubleshoot any issues made the transition to Alpine IQ process seamless. Their expertise simplifies the development of ongoing campaigns, and their professionalism gives us confidence that everything is done right.” – Laura Stensgaard, Marketing Director