Real results. Happier customers. Healthier bottom lines.

CLIENT SUCCESSES

What Success Looks Like at ESBE

Before we take on a project, we benchmark core loyalty KPIs. Ninety days after launch, our dispensary partners typically see:

Repeat-purchase rate climbing from roughly 18 percent to 30-plus percent.

Average order value jumping from about $46 to $58.

SMS / email opt-in lists expanding by 25 percent or more.

Loyalty-attributed revenue rising to 20–40 percent of total sales.

These numbers come from a cross-section of 14 U.S. dispensaries we migrated or relaunched on Alpine IQ between 2024 and 2025.

Quick Stats

Spotlight Case Studies

Commencement Bay Cannabis – Four locations, Washington

Challenge – A dormant points program was being migrated to Alpine IQ; 30,000 customer records needed cleansing.

Solution – ESBE rebuilt tiered rewards, launched 18 automated lifecycle journeys, and trained staff on the new experience.

Impact – $1.35 million in loyalty-driven revenue within six months and an opt-in-rate jump from 31 percent to 44 percent.

Dank Poet – High-traffic flagship, New Jersey

Challenge – Grand-opening was three weeks away with no retention infrastructure in place.

Solution – A 57-point Alpine IQ build-out, 13 automated campaigns, branded email / text templates, and full compliance review—all delivered in 21 days.

Impact – First-quarter retention up 25 percent, email click-through at 12 percent, conversion at 6 percent, and loyalty revenue representing 25 percent of total.

Loyalty Performance Audit

  • Discovery & Audit – Deep dive into POS data, segment health, and current messaging.
  • Blueprint & Build – Economic modeling for reward tiers, creative assets, compliance checks, Alpine IQ configuration.
  • Launch & Iterate – A/B testing of offers, weekly performance sweeps, rapid tweaks to timing and segments.
  • Scale & Innovate – Layer surprise-and-delight perks, community collaborations, and experiential rewards that keep programs fresh.

Why Partners Trust ESBE

Cannabis-only focus – Campaigns running in 14 states and counting.
Alpine IQ power users – Certified specialists who know every trigger, toggle, and loophole.
End-to-end execution – Strategy, creative, data science, and staff enablement under one roof.
Compliance-first mindset – Automated age gates, SMS opt-in flows, promo-limit guardrails—no nasty surprises.

“ESBE’s expertise made our loyalty migration painless and delivered ROI we didn’t think was possible.” — Laura Stensgaard, Marketing Director, Commencement Bay Cannabis

  • We’ll be your point of contact with Alpine IQ for issues, troubleshooting, etc.
  • Create & manage all campaigns including segmentation, copy, discounts, etc. for scheduled and automated campaigns each month
  • Optimize program mechanics as necessary
  • Monthly performance report

Ready to Become Our Next Success Story?

Stop treating loyalty like a punch card. Let’s build an ecosystem that earns repeat business—even when the discounts disappear.

Book a Free Performance Audit ›

Want more proof? Browse our growing portfolio or request a live dashboard walkthrough from an active client.

Contact us

Get in touch today to learn how we can help you get more loyal customers.